Shipping policy

Every order is sent with tracking. You receive the tracking number by email as soon as your order leaves the warehouse.

Delivery time

Orders arrive in 5–8 business days.

If an order is going to take longer than 8 business days, we email you before it ships so you can decide whether to wait or cancel for a full refund.

Shipping cost

Shipping is free in the United States. The full amount you pay, including shipping and any taxes, is shown before you confirm the order.

Large items

A power station weighs about 24 lb and ships in its own box with protective packing. US orders ship free whatever the weight and size; the full amount is shown at checkout before you confirm.

Lithium batteries and air freight

Power stations contain a lithium (LiFePO4) battery. Within the US they are shipped by ground transport, in line with carrier rules for that class of product. This does not change the 5–8 business day window.

Order changes and wrong addresses

Contact us as soon as possible if you need to change or cancel an order, or if you entered the wrong address. Once an order has shipped we cannot change the address.

Delays outside our control

Carrier delays, severe weather and public holidays can push delivery past the 5–8 business day window. We keep you updated by email when that happens.

Lost or damaged parcels

If tracking shows no movement for an extended period, or your power station arrives damaged, contact us with your order number and photos of the packaging and the unit. We will replace it or refund you in full.

Contact

Full Charge Finds

1750 E 87th St Bldg, Chicago, IL 60617, United States

Email: support@fullchargefinds.com

Phone: +1 (779) 273-5845