Refund policy

30-day returns

You can return a power station within 30 days of delivery.

Power stations and their accessories

Return it within 30 days in its original packaging with all accessories, including the AC charging cable, and documentation. It may have been unboxed and tested — you are allowed to find out whether it suits you. It must not be damaged, and it must be clean.

Restocking fee: We do not charge a restocking fee for items returned in their proper condition.

This rule does not affect your rights where an item is faulty, damaged or not what you ordered — see below.

How to start a return

Email us at support@fullchargefinds.com with your order number and the reason for the return. We will reply with return instructions. Please do not send anything back before you hear from us.

Return shipping

Customers are responsible for return shipping costs for standard change-of-mind returns. A power station contains a lithium battery, so it has to travel by ground; we recommend using a trackable shipping service.

Refunds

Once we receive and inspect the returned item we issue the refund to your original payment method. Your bank or card issuer may take a few more business days to show it.

Faulty or incorrect items

If a power station arrives damaged, does not work, or is not the product you ordered, contact us with photos. We replace it or refund you in full, including any shipping you paid, and we cover the cost of sending it back.

Open-box condition

Every unit is open box, and light cosmetic marks are possible; the product page says so. If your unit arrives in worse condition than the page describes, that is our error and we cover the return in full.

After 30 days

A fault that appears after the 30-day return window is covered by our 2-year warranty. Email us with your order number and a description of the fault.

Contact us

Full Charge Finds

1750 E 87th St Bldg, Chicago, IL 60617, United States

Email: support@fullchargefinds.com

Phone: +1 (779) 273-5845